Technical Support Representative

Technical Support Representative
Location: Remote
Type: Full Time

We are looking for a Technical Support Representative to join our Workbase Talent Community!

Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment?

 

Responsibilities:

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
  • Research required information using available resources
  • Follow standard processes and procedures
  • Redirect problems to appropriate resource

 

Requirements:

  • Proven technical support experience
  • Strong communication skills and ability to remain calm and professional in all circumstances
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Tech-savvy; Working knowledge of PC operating systems and Microsoft Office Applications

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