Technical Support Representative
We are looking for a Technical Support Representative to join our Workbase Talent Community!
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment?
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer information and determine the issue by evaluating and analyzing the symptoms;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Research required information using available resources
- Follow standard processes and procedures
- Redirect problems to appropriate resource
- Proven technical support experience
- Strong communication skills and ability to remain calm and professional in all circumstances
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Tech-savvy; Working knowledge of PC operating systems and Microsoft Office Applications